MV Giamani Terms & Conditions
During the exchange of communication between the customer and Wintana Co. Ltd, trading as Colona Liveaboards, there is no obligation for the customer or Wintana Co. Ltd.
When the customer expresses the intention to purchase, Wintana Co. Ltd will then verify the availability and send a proforma invoice with details and instructions for payment.
Bookings can be made by email, fax or in person with a Wintana Co. Ltd representative.
The booking is confirmed when a non refundable deposit guarantee has been paid, according to the proforma invoice details. Once the deposit has been received by Wintana Co. Ltd a confirmation will be sent to the customer.
By making payment the customer implicitly agrees to the terms and conditions and the cancellation policy as stated in the proforma invoice and confirmation.
In the case of deposit payments it is the customer’s responsibility to pay the balance due no later than the due date in order to avoid cancellation fees.
It is very important that the customer checks details, prices and dates stated in the proforma invoice and confirmation before making payment.
In case of mistakes it is important that customers inform Wintana Co. Ltd as soon as possible in order to amend the documents.
COLONA LIVEABOARDS - OPERATOR & AGENT
Bank Transfer to:
Account name: ED1 Ltd. Part
Account holder address: 9/368 Moo 6, Kathu, Kathu District Phuket 83120 Thailand
Account Number: 7660018669
Bank: Bangkok Bank Plc
Branch: Hayeak Chalong Phuket
Address: 1/39-40 Moo.9 East-Chaofah Road Chalong Muang District, Phuket 83130
Please note that all fees for bank transfers at both ends must be paid by the sender.
- Online with VISA and MASTERCARD, via Bangkok Bank Ipay secured Online Payment system.
- Amex card holder can submit card details and get charged direct via Wintana Co. Ltd
- At Wintana Co. Ltdt offices with VISA, MASTERCARD and AMEX.
- To Wintana Co. Ltd representative via a wifi POS with VISA, MASTERCARD and AMEX.
Send money to our account [email protected] that is linked to the Wintana Co. Ltd bank account as above.
In Thai Baht at Wintana Co. Ltd offices or to an Wintana Co. Ltd representative.
- The balance is due before the activities and tour start or by the due date agreed in the confirmation.
- In the case of bookings for more than one person the balance due will be the responsibility of the person who made the booking and is always due in total.
- 30 days or more prior to package or tour date: deposit forfeited
- Within 30 days of package or tour date: 100% of total price
- No show and last minute cancellation are charged 100% of total price
Wintana Co. Ltd can decide to cancel a program for safety reasons, bad weather, adverse conditions. In this case, a full or partial refund is possible.
In case the program or tour is cancelled because of force majeure events, acts of nature, events not under Wintana Co. Ltd control, mechanical problems or other sudden and unforeseen reasons a partial refund will be at the discretion of Wintana Co. Ltd.
All refunds will be less financial fees, the fees won’t be less than 500 Thai Baht
ADDITIONAL TERMS FOR TRANSFER SERVICE BOOKINGS
Pick up at airports, ports, piers and stations – Wintana Co. Ltd staff or representative will wait for customers not more than sixty minutes from original ETA (Estimated Time of Arrival) time. Or from the time that was communicated by the customers.
In case of delay it is the customer’s responsibility to let Wintana Co. Ltd know via email, call or SMS to Colona Hot Line +66 86 120 5668 or via the Emergency Contact Number provided in your Booking Confirmation. Wintana Co. Ltd will endeavour to reschedule the transfer if possible. A surcharge may apply for rescheduled transfers.
Pick up at Hotels, Villas, private home and other accommodation – Wintana Co. Ltd staff or representative will wait for customers not more than twenty minutes from the agreed and scheduled time.
Pick up times for transfers to the airport are based on our experience of typical transfer times and include a margin for possible delays caused by, but not limited to, traffic congestion, accidents, mechanical breakdowns, queues at airport security, customs and immigration.
In the unlikely event of a late arrival at the airport Wintana Co. Ltd., as well as it’s subsidiaries, affiliates and representatives, shall not be held responsible for any delay, or become liable for any expenses or inconvenience caused directly or indirectly by any service provider, or by force majeure, or any other event beyond our control, including, but not limited to, war, civil disturbance, severe weather, industrial disputes, accidents to or failure of machinery, equipment, vehicles.
CHANGES TO BOOKINGS
Safety Insurance by บริษัท ประกันคุ้มภัย จำกัด (มหาชน) – Policy No. 95-69-57/000806
Some of the activities and tours are not suitable for children below three years of age or for pregnant women. Specifically, all programs involving speedboats. It is the customer’s responsibility to check with Wintana Co. Ltd, before making a booking, if the activities and tours are suitable for them.
Parents/guardians must supervise children at all times. If both parents wish to partake in activities we can, for an extra charge, hire additional staff to supervise children. Please contact us well in advance to arrange this service. Wintana Co. Ltd customers are covered with an accident and life insurance for a maximum of 1,000,000 Thai Baht per person and for a total of 50,000,000 Thai Baht in total per event.
The insurance cover is limited to 50% for children up to 15 years old and for customers older than 70 years.
The insurance covers customers during the tours and activities booked with Wintana Co. Ltd.
The insurance doesn’t cover cancellation due to ill health, disease or accident. Or any cancellation of the program done by Wintana Co. Ltd or the customer.
The insurance doesn’t cover for citizens from following countries:
Algeria, Angola, Burundi, Ethiopia, Liberia, Namibia, Sudan, Israel, Rwanda, Libya, Iran, Iraq, Kuwait, Afghanistan, Pakistan, North Korea, Armenia, Azerbaijan, Yugoslavia, Bosnia-Herzegovina, Croatia, Serbia, Uzbekistan, Haiti, Colombia, Cuba, and Peru.
This is NOT a Travel Insurance. We strongly recommend that each guest purchases a comprehensive accident, medical, baggage and trip cancellation/interruption insurance when space is reserved. Please be advised that if the guest chooses NOT to purchase the trip insurance, we will not be responsible for any financial disappointment caused by reasons beyond our control. In the event that it will be necessary for Wintana Co Ltd. to cancel or interrupt the tour due to weather or mechanical problems, there will be no refund.
Wintana Co. Ltd highly recommends all customers to have their own personal accident and Travel Insurance.
When diving with MV Giamani you are already covered by our complimentary basic insurance for diving accidents, however, this basic policy is not covering the costs for Evacuation and Search & Rescue. Because of this, we ask all our diving guests to show proof of valid personal diving insurance. We can offer you both Long-Term and Short Term Membership Cover with Scubamedic by Indepths Insurance to receive insurance coverage for all in-water diving related accidents and injuries. Click HERE for full details
LIABILITY RELEASE & ASSUMPTION OF RISK
Wintana Co. Ltd reserves the right to change information and prices displayed on web sites, brochures and other promotional materials. Wintana Co. Ltd can’t be held liable for spelling mistakes, typos and accidental wrong information sent to customers.
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Questions? Contact us!